FAQs & Policies
Find answers to the most common questions about our cleaning services, scheduling, payments, and policies. If you need more help, feel free to contact us anytime.
Policies
Deposits
All appointments require a 25% deposit to secure your booking.
Cancellation & Rescheduling
Cancellations or reschedules must be made at least 48 hours before your appointment.
Additional Fees
- Pet-related messes
- Excessive trash
- Heavy buildup or extreme cleaning situations
Hours of Operation
We operate Monday–Friday, 8AM–5PM.
Same-Day & Next-Day Service
Offered based on schedule availability.
Before the Cleaning
You do not need to pick up or pre-clean before your appointment.
Satisfaction Guarantee
If anything is missed, contact us within 24 hours and we will correct it.
Frequently Asked Questions
What areas do you service?
Auburn, Opelika, Camp Hill, Dadeville, Alexander City, Tuskegee, Montgomery County & Greater Jefferson County.
What services do you offer?
Standard cleaning, deep cleaning, move-in/out, commercial, post-construction, AirBnB/short-term rental, office cleaning, sanitation, laundry, organization, carpet/upholstery, appliance cleaning, and windows.
How do I book a cleaning?
Visit our booking page at pristinetouchllc.org/appointments.
Do you require a deposit?
Yes — a 25% deposit is required to secure your appointment.
What payment methods do you accept?
Cash, Zelle, Cash App, card payments, and more.
Do you offer recurring discounts?
Yes — discounts are available for monthly recurring cleanings.
Do I need to pick up before you arrive?
No — you do not need to pre-clean or pick up first.
Are there extra charges for pets or excessive mess?
Yes — additional fees apply for pet messes, heavy trash, or extreme conditions.
Do you offer same-day or next-day cleanings?
Yes — both are available depending on schedule.
What are your hours?
We operate 8AM–5PM Monday through Friday.